JR

Jason Ronczka

Director of Solutions Consulting - CXone Mpower Proactive AI Agent

Jason Ronczka is an accomplished consultant and leader in technology and operations, specializing in AI solutions and telehealth. They have extensive experience in various roles, including serving as Vice President of Operations at One Health Solutions, where they developed a Virtual Care Center model, and as Manager of Contact Center Operations at Health Net Federal Services, where they directed multiple call center initiatives. Currently, Jason holds the position of Director of Solutions Consulting for NICE’s CXone Mpower Proactive AI Agent, driving innovative conversational AI solutions across the Americas. They graduated with High Distinction from Penn State University, reflecting a strong foundation in applied psychology and technology.

Location

Punta Gorda, United States

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