Jesus Ramirez has extensive experience in technical support, currently serving as a Lead Technical Support Engineer at NICE since September 2018, where responsibilities include product leadership and expertise in ACD/IVR systems. Prior to this role, Jesus held various positions at NICE, progressing from Tier II to Tier III roles. Experience also includes serving as a Senior Technical Support Engineer at Alianza, Inc. from January 2010 to August 2018 and as a Lead Technical Support Engineer at GetFon, LLC from April 2006 to December 2009. Jesus began a career in technology as an Ingeniero de sistemas at INEGI Informa in 2005. Education was completed at Instituto Tecnológico de Pachuca, earning a Licenciatura in Informática from 2000 to 2004.
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