Jon Crowley

Jon Crowley has extensive work experience in various roles related to account management and service delivery.

From 2022, they have been working as a Principal Technical Account Manager at NICE CXone. Prior to that, they served as a Principal Account Manager at TTEC from 2019 to 2022.

Before their roles in account management, Jon worked at Dimension Data as a Senior Service Delivery Manager from 2017 to 2019. In this position, they managed a portfolio of twelve clients across different sectors and was responsible for operations, client satisfaction, and profitability.

Jon's earlier experience includes various roles at IBM. From 2007 to 2017, they worked as a Service Delivery Manager, ensuring the delivery of operational processes and meeting SLA targets. Jon also served as the Team Lead for the U&I Server Integration Team, addressing problem ticket backlog and improving ticket quality.

Prior to their time at IBM, Jon worked at IBM Global Services as a subject matter expert for the Lucent account and at IBM as the Boulder Control Center Team Lead and EUS Duty Manager, overseeing the computer procurement installation process and reducing costs.

Overall, Jon Crowley's work experience demonstrates their expertise in account management, service delivery, and process improvement.

Jon Crowley attended Rider University. No specific years or degree were mentioned. No field of study was specified.