Jordan Speaks is a Cloud Operations Engineer at NICE CXone since July 2022, focusing on troubleshooting and resolving technical issues related to end user desktops and applications, including support functions for desktop, network, and Microsoft Office 365. Prior experience includes roles as an Information Technology Support Technician at Kaiser Permanente, an Information Technology Specialist at ENC Technology, and an IFS Data Center Operations Intern at Macy's, where responsibilities encompassed data center operations and hardware installation. Jordan also held managerial and sales positions at Finish Line, overseeing staff and customer service. Jordan earned a degree in Information Security Assurance from Kennesaw State University, Michael J. Coles College of Business, between 2011 and 2016.
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