Justin Johnson is a Solution Engineer at NiCE since October 2025, with a robust background in engineering and technical account management. Prior experience includes serving as a Solutions Architect at Cyara from February 2022 to October 2025, where responsibilities encompassed collaborating with sales teams to design customer-centric solutions and delivering product demonstrations on automation in customer experience testing. Prior roles include Technical Account Manager at Cyara, Test QA Engineer at UBS focused on voice recording compliance, and Senior Customer Support Engineer at Aspect Software. Justin began a career in IT support with an internship at Willis Towers Watson and a position at Tennessee Technological University's IT Help Desk. Justin holds a Bachelor’s Degree in Business Information Technology from Tennessee Technological University.
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