Lee Palmer is an accomplished professional with extensive experience in the technology and customer service sectors. Currently serving as a Professional Services Engineer and Technical Account Manager at NICE since January 2021, Lee previously held key roles including Service Delivery Manager at Maintel and Technology Services Delivery Specialist at CallMiner. Lee's background encompasses IT infrastructure management, providing enterprise speech analytics solutions, and overseeing telecommunications systems for major financial institutions, notably during tenure at Citigroup and Egg Banking Plc. With a strong technical acumen and a focus on client satisfaction, Lee has consistently contributed to successful project management, service delivery enhancements, and cost-saving initiatives throughout a progressive career. Lee holds a BTEC National Diploma in Computing from Telford College of Arts and Technology.
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