Malay Sharma

Malay Sharma serves as the Manager of Advanced Services at NICE Ltd, where they leverage over 9 years of experience to drive technical leadership and operational excellence. With a solid foundation in ITIL methodologies and Microsoft Azure, they enhance the company's ability to deliver scalable solutions. Prior to this role, Malay held positions at Convergys and Avaya, where they engaged in technical support and service program management. They possess a Master’s in Computer Management from Bhartiya Vidya Peeth and a GMPE in Business Administration from IIM Lucknow, underscoring their commitment to aligning technology solutions with organizational goals.