Margaret McDermott

Margaret McDermott is the Director of Professional Services at NICE CXone, leading a team of Solutions Architects in delivering consultative services for cloud solutions. With a background in operations management across multiple industries, they have demonstrated expertise in client relationship management and implementing strategic initiatives. Prior to their current role, Margaret served as a Senior Manager and Program Director at Convergys, where they managed significant revenue streams and operational performance. They hold an MBA from Kaplan University and have been an Associate Instructor at the University of Utah since 2018.