Patrick Leboehi is an experienced IT professional currently serving as a Dedicated Support Engineer at NICE CXone since February 2022. Prior to this role, Patrick held various positions at Infosys, including Sr. IC System Engineer focused on Reporting and Analytics and Staff Technical Support Engineer for PureConnect Support. Patrick also gained significant expertise at Genesys as a Sr. PureConnect System Engineer, providing tiered support for Omni channel call center software and working with various subsystems. Earlier experience includes serving as a Senior IT Tech Analyst at Goodwill Commercial Services, where network configuration and troubleshooting were key responsibilities, and as a Junior Mechanical Engineer at Foxconn Electronics, where Patrick managed teams and contributed to the design and implementation of production infrastructure. Education includes an Associate of Science in Computer Systems Networking and Telecommunications from LaGuardia Community College and multiple certifications from New Horizons Computer Learning Center.
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