Peter Gregg is an experienced customer care executive with a proven track record in driving innovation and strategic direction across multiple industries. Currently serving as a Value Executive at NiCE and Vice Chair of the National Steering Committee for the Contact Center AI Association, Peter has previously held senior leadership roles at First Advantage, iRobot, eBay, General Motors, Everwise, Sears, and Time Warner Cable. These roles have focused on enhancing customer experience through AI and automation, achieving record customer satisfaction levels, and implementing strategic roadmaps for operational excellence. Peter holds a Bachelor of Business Administration in Information Technology from Western Governors University and has contributed to mentorship initiatives within the technology startup sector.
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