Robin Verhasselt is an accomplished manager with extensive experience in technical account management and customer care. Currently serving as Manager of Technical Account Management at NICE CXone since February 2022, Robin previously held the role of Director of PureConnect Customer Care at Infosys, where leadership was demonstrated through significant organizational changes and improvements in incident management efficiency. Prior experience at Genesys included roles as Sr Technical Team Manager and Process and Knowledge Manager, contributing to the enhancement of customer relationships and support operations. Robin's career began at Genesys | Interactive Intelligence, progressing from Sr. Principal Engineer to Regional Manager, emphasizing technical proficiency and customer satisfaction. An alumnus of Purdue University, Robin holds a Bachelor's Degree in Computer and Information Technology.
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