Scott Hadley, Jr. is a seasoned professional with extensive experience in technical account management and customer support within the technology sector. Currently serving as Principal Technical Account Manager at NICE CXone since February 2022, Scott previously held roles at TTEC from January 2016 to February 2022, where responsibilities included managing international teams, overseeing financial growth, and directing implementation strategies for Cisco-based Contact Center solutions. Earlier experience includes positions at FedEx as a Contact Center Tech Support specialist and academic roles as a Graduate Assistant at the University of Memphis, where Scott taught various earth sciences courses. Scott holds both a Bachelor of Arts in Anthropology/History and a Master of Science in Earth Sciences from the University of Memphis.
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