Scott Walter currently serves as a Designated Support Engineer at NICE inContact since April 2016, providing advanced cloud support and leading proactive technical reviews for enterprise clients to ensure uninterrupted service. Prior to this role, Scott worked at Verizon Wireless from April 2006 to October 2015 as a Tech Support specialist, delivering Level 2 support to major business and government accounts while also training new hires and managing escalated issues. Scott's career began at CenturyLink (formerly Qwest Communications) from August 2001 to September 2006, where responsibilities as a Sales and Customer Service Manager included overseeing a team of account executives, performance analysis, and employee development. Scott graduated from Clearfield High School in 1989.
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