Sean Kirkby is an accomplished technology leader with extensive experience in engineering and product management, currently serving as Vice President of Engineering for CX AI at NICE since November 2009. Kirkby has a proven track record in advancing customer experience solutions, integrating generative AI technologies, and maintaining NICE CXone's leadership in the CXaaS market. Prior roles include director positions overseeing R&D initiatives in automation, AI, and platform development, as well as leadership in API and CRM integration strategies. Previously, Kirkby held presidential roles at Armor Data Systems and Concentrico, Inc. Kirkby's earlier career includes significant contributions at WordPerfect/Novell as a product manager and subject matter expert. Educational credentials include studies in Physics and Computer Science at Brigham Young University and a Data Science certification from MIT Institute for Data, Systems, and Society.
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