Shannon Holden is a seasoned professional currently serving as a Senior Technical Account Manager at NICE, where they manage customer relationships and advocate for client needs. From 2022 to 2024, they held the role of Customer Success Manager at NICE, focusing on contract renewals and customer satisfaction. Previously, at NAVEX Global, they managed multiple clients while ensuring the delivery of high-quality services, and at Tungsten Network, Shannon acted as a primary contact for enterprise customers post-implementation. With a background in psychology from North Georgia College and State University, Shannon has cultivated strong client relationships and demonstrated expertise in conflict resolution and business operations.
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