Shaun Wells is a seasoned technical support professional with extensive experience in the IT industry, currently serving as a Designated Support Engineer and Senior Technical Support Engineer at NICE since December 2021. Previously, Shaun held the position of Staff Technical Support Engineer at Infosys from October 2020 to December 2021, and Technical Lead at Genesys from January 2015 to October 2020, specializing in PureConnect, VoIP, and telephony. Shaun's earlier roles include Technical Support Analyst at Spectrum Technology, Inc., and various positions providing technical support and field services at companies such as OneAmerica, Brightpoint, Northrop Grumman, Dell, and Telamon. Shaun holds a Bachelor of Science in Information Systems from the University of Indianapolis and possesses ICCE certification in professional telecom solutions.
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