Sinead Coleman

Sinead Coleman has extensive experience in operations and customer support, currently serving as Manager of Priority Support at NICE since March 2025. Prior roles include Director of Operations at Musely, where management of a 14-member support team led to an 85% customer satisfaction score and the successful launch of 15 skin and hair products, boosting revenue projections by 50%. Sinead has developed customer support KPIs, conducted consumer efficacy studies, and coordinated product development with Medical Directors and partner pharmacies. Previous positions at Musely included Senior Operations and Support Manager, Operations and Support Manager, and Operations and Support Lead, all focusing on enhancing customer experience and operational efficiency. Sinead's educational background includes a Bachelor's degree in Business Marketing from Sonoma State University and a Bachelor of Business Administration from California State University’s International Programs.