Wayne Pinkerton is an experienced Senior Technical Account Manager at NICE CXone since January 2022, specializing in account management and customer advocacy within enterprise accounts. Prior roles include Staff Technical Support Engineer at Infosys and Enterprise Account Engineer at Genesys, where responsibilities involved advanced system analysis, escalation management, and customer support for large-scale hosted clients. Wayne's earlier tenure includes positions at Genesys | Interactive Intelligence as a Senior Systems Engineer, and various technical roles at Eli Lilly and Company, ranging from Global Software Architect to Service Technician, as well as experience as a Loss Prevention Specialist at JCPenney. Wayne holds a Bachelor of Science in Business Information Systems and an Associate's degree in Business Management from Indiana Wesleyan University, alongside training from the United States Marine Corps Communication-Electronics School.
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