Meli Sefrina

Meli Sefrina is a seasoned professional in analytics and customer success, currently serving as Senior Manager of Analytics and Insights at NielsenIQ since October 2020, where responsibilities include enhancing customer satisfaction through insights and developing expertise in Retail Measurement Services (RMS). Meli has held various managerial roles at PT. The Nielsen Company Indonesia from June 2014 to October 2020, focusing on client delivery and retail intelligence. Earlier experience includes an internship at PT Arutmin Indonesia, where data entry and reservation processes were managed, as well as project involvement at DBS Bank Indonesia and quality control tasks at PT Bhanda Ghara Reksa (Persero). Meli began a career in education as a Faculty Assistant at Universitas Bakrie while earning a Bachelor's degree in Business Management from the same institution from 2009 to 2013.