Sameer Shukla

Sameer Shukla is a seasoned leader in customer service and market insights, currently serving as VP & Head of the Global Customer Service Centre at NielsenIQ since August 2010. Under Sameer's leadership, the Global Customer Service Centre was established to manage customer success processes across 23 countries, generating over USD 300 million in revenue. Sameer has held various commercial and customer success roles within Nielsen, significantly impacting revenue growth and client satisfaction. Notable achievements include leading the South Asia Retail Measurement division, where initiatives led to increased EBITDA and improved client NPS. Sameer's career spans over two decades, with significant roles in Nielsen Nepal and the GfK-Nielsen India Joint Venture, where expertise in consumer insights and social research has been developed. Educational credentials include a Post Graduate Program in Artificial Intelligence for Leaders from The University of Texas at Austin and an MBA from IIFM.