nimbuspost
Vibhor Raj is a seasoned professional with extensive experience in customer support and operations management. Currently serving as a Senior Executive at NimbusPost since March 2022, Vibhor has successfully led CX projects in the logistics sector, achieving a 25% improvement in ticket resolution speed and implementing automation tools to enhance client query handling. Previously, as a Benefits Administrator at Wipro Limited, Vibhor managed high-volume benefits inquiries with a notable 98% satisfaction rate and contributed to cross-functional operations. Additional experience includes roles at Alight Solutions, Encore Capital Group, and Hyatt Regency New Delhi, alongside an educational background that includes an MBA and PGDBM from NDIM and a BSc in Hospitality Management.
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