Bella Medrano is a Client Success Manager at Ninety since April 2024, focusing on measuring progress and driving organizational success. Prior to this role, Bella served as a Partner Success Manager at Mainstay from September 2019 to November 2023, achieving a CSAT average of 9.5/10 while enhancing customer health and retention metrics. Earlier positions at Mainstay included Associate Partner Success Manager and Partner Success Operations Associate, where Bella developed a pilot program for new customers and provided technical support, respectively. Bella began her career as a Communications Intern at Mainstay and also held various roles at Boston University, where Bella earned a Bachelor's degree in Political Science and Psychology and a minor in Spanish Language and Literature from Instituto Internacional de Madrid.
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