Karen Tom

Director, Customer Success Operations at NinjaCat

Karen Tom has a diverse work experience spanning over several companies and roles. Their most recent position was as the Director of Customer Success Operations at NinjaCat, which they have held since January 2021. Prior to this, they worked at NinjaCat as a Customer Success Manager for Enterprise clients from July 2016 to December 2020. Before joining NinjaCat, Karen was a Program Manager for Event Services at Qumu Corporation from May 2014 to January 2016. Karen also had experience at InterCall, where they served as an Event Services Manager from March 2013 to April 2014, and as a Virtual Event Manager (Project Manager) from March 2011 to February 2013. Additionally, they worked as an Engagement Manager at Unisfair from July 2009 to March 2011. Before transitioning into the events and engagement field, Karen worked as a Marketing Consultant at ICMI from February 2009 to April 2009. Karen also held positions at UBM Tech, where they worked as a Services Marketing Director from January 2008 to September 2008, and at CMP Media/UBM Tech, where they served as a Web Marketing Director from May 2006 to December 2007, a Marketing Director from January 2002 to April 2006, and a Marketing Manager from February 2000 to December 2001. Karen's early career began at Bank of America, where they worked as a Teller/Developmental Officer from 1994 to 2000.

Karen Tom attended San Francisco State University, Lam Family College of Business. Karen obtained a Bachelor of Science degree in Business Administration with a concentration in Marketing. The start and end years of their education are not provided.

Links

Previous companies

Bank of America logo

Timeline

  • Director, Customer Success Operations

    January, 2021 - present

  • Customer Success Manager, Enterprise

    July, 2016

View in org chart