NinjaOne
Simon Antonio Serna Jaimes has a robust career in technical support and project management, currently serving as Jefe de equipo de soporte at NinjaOne since February 2022, with experience as a Level 3, Level 2, and Support Services Engineer. Previously, Simon held the position of Project Manager at Goat Gaming from August 2021 to December 2021, overseeing the development of a new business venture while leveraging expertise in hardware and software technology, sales, customer support, and business administration. Additionally, Simon worked as a Computer Technical Assistant at Sistemas RJD C.A from July 2019 to August 2021, focusing on software and hardware repairs and customer service in a reputable computer store. Simon holds a Bachelor's degree in Science from U.E.N Carlos Soublette, earned between 2015 and 2020.
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NinjaOne
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NinjaOne is a leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 6,000 customers around the world, and is consistently ranked #1 for its world class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years.