Lerato Ramushu

Lerato Ramushu is an experienced IT professional currently serving as a Level 2 IT Support Engineer at Nintex since December 2021, where responsibilities include streamlining remote troubleshooting and monitoring security alerts. Previously, Lerato held the position of Level 1 IT Support Engineer at Nintex, providing global remote support and managing user lifecycles. Prior experience includes serving as an Associate System Administrator at K2, where systems and software environments were built and maintained, and as a Help Desk Technician at the University of the Witwatersrand, where incident tracking and device configuration were key tasks. Lerato's educational background includes a Microsoft Certificate in Azure Fundamentals from Torque IT and a Higher Certificate in Information Technology from the University of Johannesburg, complemented by technical support certifications.