Mohamed Ayman

Mohamed Ayman is a skilled professional in the travel and tourism industry with experience spanning several roles. Currently serving as a Call Center Specialist at Nirvana Travel & Tourism since February 2024, responsibilities include responding promptly to customer inquiries and escalating issues as needed. Prior experience includes working as an Airline Fulfillment Specialist at Alharfash Group, where Mohamed managed reissues, refunds, and charter flights. Previous roles include Support Agent at Concentrix, Front Line Agent with responsibilities for customer inquiries about flights, Travel Consultant at Cozmo Travel providing visa assistance, and Flight Fulfillment Agent at Seera Group focused on fraud detection in bookings. Mohamed holds a Bachelor of Commerce in Foreign Trade from Helwan University, completed in January 2016.