Bonnie Shaffer is a highly accomplished professional with extensive experience in project and program management, particularly within the HR and technology sectors. Currently serving as the Manager of HR Optimization at NiSource since February 2012, Bonnie has led various initiatives to enhance business processes and technology in the HR Department. Previous roles include Project Manager/Program Manager overseeing a multi-year project with over 100 team members and managing a $20M portfolio of complex enhancement projects. Additional experience includes creating demand management processes, leading cross-functional teams using Six Sigma methodology, and managing customer service operations. Bonnie possesses multiple certifications, including PMP, BRMP, ITIL4, and PSPO, and has successfully driven significant improvements in performance and process efficiency throughout a diverse career that spans over three decades.
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