Nitrado
With extensive experience in Customer Support and as a QA Specialist, I bring a wide range of expertise in customer service, quality management and back office management.
My ability to work efficiently as part of a team while achieving excellent results in independent projects makes me a valuable member of any organization.
I always strive to optimize processes and increase customer satisfaction through first-class service and innovative solutions.
Work experience QA Specialist:
Main tasks: Developing test plans, performing functional and regression testing, identifying and prioritizing defects, maintaining test documentation, setting up test environments.
Competencies: Detailed technical knowledge, efficient use of technical knowledge, above average command of the work area, development of new ideas.
Customer Support Professional & Backoffice Manager (temporary)
Main tasks: 1st and 2nd level support, payment support, management of German customer support, content creation, partner management, community management, back office management.
Competencies: Independently taking on a variety of tasks, creating and maintaining onboarding materials, introducing new standard processes, evaluating and introducing systems.
Skills
Customer service
Quality assurance
Team management
Content creation
project management
IT Management
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