Jorge Alberto R.

Jorge Alberto R. has extensive experience in the hospitality industry, primarily focused on guest services and operational management. Currently serving as Gerente de Servicio al Huésped at NIZUC RESORT & SPA since January 2013, Jorge is responsible for addressing guest requests, implementing Forbes and AAA standards, conducting internal audits, training new staff, and developing operational policies. Prior roles include Gerente de Servicio al Huésped at Banyan Tree Mayakoba, where responsibilities involved guest service and concierge duties. Previous positions held include senior receptionist roles at NH Riviera Cancun and Hyatt Cancun Caribe, as well as managerial roles in reservations and front desk operations across various hotels. Jorge holds a diploma from Colegio Estado de Guerrero.