Jennifer Cooper-Matlack

Business Process Manager at NJM Insurance Group

Jennifer Cooper-Matlack has been working in the insurance industry since 2003, with a primary focus on Personal and Commercial Auto as well as Homeowners insurance. Jennifer has held various roles such as Business Process Coordinator, Business Process Analyst, and Senior Bodily Injury Representative. Currently, Jennifer is working as a Business Process Manager at NJM Insurance Group, where Jennifer provides supervision for the Business Process Unit, Training and Compliance Unit, and Data Analytics for the Claims Department. Jennifer also has experience in Quality Assurance Management, analyzing current quality performance standards. Jennifer received their B.A. in Psychology from Temple University in 2001.

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Org chart

Timeline

  • Business Process Manager

    January, 2021 - present

  • Business Process Administrator

    November, 2015

  • Quality Assurance Management Supervisor

    June, 2014

  • Business Process Coordinator

    2012

  • Business Process Analyst

    2009

  • Senior Bodily Injury Representative

    2006

  • Property Damage Adjuster

    2003

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