Joshua Crespo

Joshua Crespo is a Customer Care Coordinator at NJR Clean Energy Ventures with experience in customer service and analysis. At NJR Clean Energy Ventures, Joshua handled higher level escalations for customer care inquiries, resolved billing matters, conducted investigations, and communicated with various teams to coordinate repair issues. Additionally, Joshua participated in system enhancements to improve customer experiences. Prior to this role, Joshua worked as a Customer Service Representative at New Jersey Natural Gas where Joshua proactively responded to customer inquiries, scheduled service requests, identified eligible customers for assistance programs, and collected delinquent balances. Joshua holds a Master of Business Administration degree from Montclair State University.