Shari Wright

Shari Wright is an experienced Call Center Manager with a strong background in optimizing operational performance and enhancing customer service experiences. At Nobilis Health Corp. since November 2014, Shari has developed administrative policies and performance standards for a team of Patient Referral Coordinators while collaborating with marketing teams and third-party vendors to maximize lead identification and ensure compliance with HIPAA regulations. Prior experience includes leading strategic initiatives at General Dynamics Information Technology from 2013 to 2014, focusing on exceptional user experiences in a BPO environment, and serving as Assistant Service Delivery Manager at Traver Technologies from June 2011 to February 2013, where Shari facilitated training, performance management, and process improvements to enhance service delivery and client satisfaction. Shari holds a Bachelor's Degree in Journalism from Drake University.