Nobilis Health Corp.
Shari Wright is an experienced Call Center Manager with a strong background in optimizing operational performance and enhancing customer service experiences. At Nobilis Health Corp. since November 2014, Shari has developed administrative policies and performance standards for a team of Patient Referral Coordinators while collaborating with marketing teams and third-party vendors to maximize lead identification and ensure compliance with HIPAA regulations. Prior experience includes leading strategic initiatives at General Dynamics Information Technology from 2013 to 2014, focusing on exceptional user experiences in a BPO environment, and serving as Assistant Service Delivery Manager at Traver Technologies from June 2011 to February 2013, where Shari facilitated training, performance management, and process improvements to enhance service delivery and client satisfaction. Shari holds a Bachelor's Degree in Journalism from Drake University.
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Nobilis Health Corp.
Nobilis Health Corp. is a publicly traded company and a full-service healthcare development and management company, with more than 30 locations across Texas and Arizona, including hospitals, ambulatory surgery centers, and multi-specialty clinics. In addition, Nobilis Health partners with more than 30 facilities across the country. Marketing nine independent brands, Nobilis Health deploys a unique patient acquisition strategy driven by proprietary, direct-to-consumer marketing technology, focusing on a specified set of procedures that are performed at our centers by local physicians. To ensure we are providing patients with the highest quality of care possible, Nobilis strategically partners with an extensive network of highly specialized, board-certified, fellowship trained surgeons who focus on minimally invasive surgery, making it our mission to provide patients with superior medical care and increased patient satisfaction. In order for our physicians to provide top-notch care, they rely on state-of-the-art technology and highly specialized staff, both of which are found in every Nobilis facility. Our partner physicians maintain the autonomy of their own private practice while benefiting from increased patient flow through our marketing campaigns, striving toward the common goal of high quality medicine with even higher quality service to our patients. To maximize individual patient value, every patient is paired with a patient coordinator months ahead of surgery. From the outset, our team of patient coordinators' only focus is to make the process of getting surgery as clear and simple as possible for each patient. We strive to provide patients with a concierge-style experience, helping patients identify and fully understand the best treatment options available to them, so they can make the most informed decision possible. Combining responsible marketing with execution excellence, Nobilis Health's integrated marketing approach effectively moves the patient along the health care continuum, from awareness and education to active research and commitment. This integrated, end-to-end marketing proposition is a core competency, which separates Nobilis from other surgical centers and treatment facilities.