Santiago Sanchez Woodworth

Lead CSM North America & Latam at noCRM.io

Santiago Sanchez Woodworth has a long and varied work experience. Santiago began their career in 2013 as a Key Account Manager at LESCHACO - Lexzau Scharbau GmbH & Co. KG, where they were responsible for defining and tracking KPIs, producing weekly reports based on client operations, and creating monthly data analysis presentations. In 2014, they moved to Grupo 365 as a Sales Representative, where they were in charge of supervising B2B communication, digital marketing, promotions, and public relations. In 2017, they joined INTERNATIONAL GAS AND OIL TRADING, INC. as a Business Development & PR Manager, where they implemented sales targets and customer retention KPIs, redefined customer relations and sales areas, and developed meaningful relationships with suppliers and customers. In 2019, they worked as a Work & Travel. In 2020, they became the Public & Investor Relations Manager at Cannabis Trust Fund, where they brought in investments, implemented a CRM platform, and created friendly onboarding processes. In 2021, they joined EDSASE REAL ESTATE LLC. as a Project Manager / Business Development, where they developed and executed a real estate development strategy, managed all aspects of the project from concept to closing, and negotiated with multiple parties. Currently, Santiago is a Customer Success Manager LATAM & North America at noCRM.io, where they are responsible for handling the company's Key Accounts, managing CS and improving processes, and maintaining the relationship with local partners.

Santiago Sanchez Woodworth completed a Bachelor of Business Administration - BBA from Australian Pacific College between 2019 and 2020, focusing on Business. Prior to this, they obtained a Bachelor Degree in International Business Administration from Universidad Iberoamericana, Ciudad de México between 2013 and 2018. Santiago also studied Business at Selkirk College from 2012 to 2013. In addition, they have obtained various certifications, such as a Business Development Foundations from LinkedIn in December 2021, an iBT from TOEFL® in November 2021, an Online Sales Certification Course from HubSpot in October 2021, a CANVA from Coursera in May 2020, a DIPLÔME D'ÉTUDES EN LANGUE FRANÇAISE - DELF A2 from the Ministère de l'Éducation nationale, de la Jeunesse et des Sports in February 2014, and The IB Diploma Programme from International Baccalaureate in October 2013.

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  • Lead CSM North America & Latam

    December, 2022 - present