Kumar Patel

Kumar Patel is a seasoned professional in customer care operations with extensive experience in the healthcare sector. Currently serving as the Senior Director of Customer Care at Noctrix Health, Inc. since June 2025, Kumar previously held the position of Senior Director of Customer Care Operations at Tandem Diabetes Care from February 2012 to May 2025, where leadership encompassed a team of over 600 professionals and initiatives focused on Pump Therapy Support, Technical Support, and Patient Retention. Kumar's expertise includes the integration of advanced technologies such as AI, machine learning, and automation to enhance operational efficiency. Earlier roles include Director of Customer Sales Support, Senior Manager of Customer Sales Support, Supervisor of Pump Therapy Sales, and Technical Specialist at Tandem Diabetes Care, along with positions at Illumina, SQA Services, and Arena Pharmaceuticals. Kumar holds a Bachelor of Science in Bioengineering and Biomedical Engineering from San Diego State University.