Gerardo Gonzalez

Gerardo Gonzalez's work experience began in April 2013 at Sceptre Inc, where they initially worked as a Customer Service Representative, handling inquiries and escalating technical questions to the support team. Gerardo then transitioned to the role of Technical Support Specialist, streamlining procedures, and providing comprehensive training for new employees.

In June 2014, Gerardo joined Nodus Technologies as a Technical Support Engineer, troubleshooting issues related to credit card processing software. Gerardo provided support through various channels, created knowledge base articles, managed tickets, and collaborated with development and QA teams for complex issue resolution.

Gerardo progressively advanced within Nodus Technologies, taking on the role of Supervisor of Projects & Support in May 2019. Gerardo then served as Senior Manager, Projects & Support from June 2021 until December 2021. Currently, Gerardo holds the position of Director, Projects & Support, a role they assumed in December 2021.

Gerardo Gonzalez holds a Bachelor of Science degree in Computer Engineering from California State University, Fullerton. No specific time frame is available for their education at this institution.