Neha Rai

Neha Rai is an experienced professional with a strong background in business excellence and customer relations, currently serving as a Manager at Noida Power Company Limited since September 2017. Neha manages a team of Customer Relation Officers, focusing on improving service delivery and operational efficiency. Prior experience includes roles at Tata Power-DDL from July 2008 to August 2017, where Neha held positions such as Assistant Manager in Call Center Operations and Back-end Customer Service Executive, contributing to talent acquisition, customer escalation management, and training coordination. Neha holds an Online Certification in Project Management from the Indian Institute of Technology, Roorkee, and a Certification in Effective Business Communication from the Indian Institute of Management Bangalore, along with a Post Graduate Diploma in Management and a Bachelor's degree in Economics from Delhi University.