Alison Sharma is the Head of Sales Capability Development at Nokia, bringing 20 years of outsourcing experience in the UK and India, primarily in the utilities sector. They have extensive knowledge in offshoring voice and back office processes, which is complemented by a passion for driving service excellence. Previously, Alison led the training function for a large UK insurance client and has held several managerial roles in companies such as Thames Water, Centrica, and Nationwide Building Society, focusing on quality and operational performance.
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