Leonardo Ithiel has extensive experience in technical support and network management, beginning with a role as a Support Analyst at Alog Data Centers do Brasil from June 2007 to July 2008, where responsibilities included customer service and technical support for DNS, web, and FTP settings. Following this, Leonardo worked at Huawei Technologies from September 2008 to June 2012 as a Network Product Analyst, providing expert assistance for new equipment and software, setting operational procedures, and training customer staff. Presently, Leonardo serves as a Technical Support Engineer at Alcatel-Lucent since June 2012, delivering advanced support for optical transmission networks and assisting major Brazilian carriers with network management. Educational credentials include a Bachelor's degree in Gerenciamento de Sistemas, Redes e LAN/WAN from Universidade Estácio de Sá and a Master of Business Administration (MBA) in Gestão Empresarial from Universidade do Estado do Rio de Janeiro.
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