Marcelo Prado Silva

Marcelo Prado Silva has a diverse work experience that spans over several years. Marcelo recently worked as an Analista de Experiência do Cliente - Customer Experience | Mídias Sociais at Nomad, where they provided customer support and addressed client concerns from various social media platforms. Prior to that, they held a similar role at F360. Marcelo also worked as an Analista de Experiência do Cliente - Customer Experience | Mídias Sociais at Nomad in the past. Marcelo has experience in analyzing customer demands, developing and revising FAQs, and creating standardized responses for customer inquiries. Before their roles in customer experience, they worked as an Analista de Experiência do Cliente - Customer Experience at Gerencianet, where they improved the usability of the platform, identified and requested corrections for errors, and assisted in the development and revision of FAQs. Marcelo's earlier experience includes working as an Analista administrativo at Gold Star Administradora e Corretora de Seguros Ltda and as a Líder de Atendimento at Hospital Albert Sabin, where they supervised a team and managed medical schedules and appointments. Marcelo started their career as an Operador de atendimento ao cliente at ACSC - Associação Congregação de Santa Catarina.

Marcelo Prado Silva completed their undergraduate degree in Communication and Media Studies at Uninove - Universidade Nove de Julho, from 2010 to 2021. In addition, they obtained several certifications, including "Criatividade e adequação: Aprendendo e aprimorando um processo criativo" and "Curiosidade, Persistência e Resiliência: Da ideia à ação" from Alura in September 2021, "Customer Success: como conquistar e manter clientes" from Sebrae in June 2021, and "Vendas de alta performance: Entendendo a necessidade do cliente," "Vendas de alta performance: Os primeiros passos," and "Vendas de alta performance: Solução e proposta" from Alura in August 2020.