Marcos Vinícius Costa

Marcos Vinícius Costa has a diverse work experience spanning over several industries and roles. Marcos Vinícius began their career as a Vendedor and then progressed to become a Supervisor de Vendas at KR Gráfica & Comunicação Visual from July 2006 to October 2008. Marcos Vinícius had also worked as an Assistente de Vendas at Auto Viação 1001 Ltda from January 2009 to February 2010. Marcos then joined Grupo MC Global as an Assistente de Negócios, where they were responsible for representing the company, prospecting and capturing new clients, analyzing opportunities for new business, and managing financial and commercial operations from March 2010 to December 2011.

In 2012, Marcos joined LATAM Airlines, where they held multiple roles. Marcos Vinícius worked as an Agente de Relacionamento Sênior, providing travel support and consultancy to VIP clients, handling ticket and reservation bookings, and utilizing the Amadeus system. Marcos Vinícius then became an Analista de Suporte Comercial, where they analyzed commercial processes, provided operational support to LATAM Airlines stores, bases, and franchises, and focused on resolving high-impact and critical incidents. Lastly, Marcos worked as a Líder Contact Center, supervising a team of approximately 30 employees, managing various corporate indicators, supporting and providing disciplinary measures to attendants, and facilitating the hiring and firing process. Marcos Vinícius was employed at LATAM Airlines from June 2012 to April 2017.

Subsequently, Marcos worked as an Analista Customer Service at Decolar from July 2018 to March 2020. Their responsibilities included post-sales analysis and support, follow-up of services at destinations, handling special requests and exceptions.

From February 2021 to April 2022, Marcos worked at QuintoAndar, where they held the role of Analista de Operações e Processos. Marcos Vinícius was involved in conducting training, creating informative materials, analyzing and improving the customer experience for new clients, identifying gaps and opportunities to enhance engagement.

Most recently, Marcos joined Nomad in January 2023 as a Customer Experience Specialist, where they are currently employed.

Marcos Vinícius Costa pursued their education in the field of Marketing. Marcos Vinícius completed their undergraduate degree in Marketing at Universidade São Judas Tadeu. Afterward, Marcos Vinícius Costa enrolled in Universidade Cruzeiro do Sul to pursue their postgraduate studies, specifically a MBA program in Marketing & Customer Management.