Fatma Jebali

Fatma Jebali is an experienced professional in complaints resolution with over 8 years in the customer service industry. They began their career as a Customer Service Representative at Ozone from 2012 to 2014, where they managed customer complaints and provided product information. Fatma further honed their skills as an Airline Reservation Agent at Qatar Airways from 2015 to 2017, assisting passengers with flight information and reservations. In 2017, they served as a Senior Process Specialist at noon, managing complaints and improving processes while providing training for new colleagues. Fatma holds a degree from the University of Social and Human Sciences of Tunis, which they completed in 2012.