Nahla Youssef

Nahla Youssef currently serves as the Global Manager of Customer Experience at noon, delivering leadership in Quality and Learning & Development for the GCC and Egypt since November 2016. Responsibilities include developing Standard Operating Procedures for various lines of business, overseeing continuous process improvements, and implementing a Quality Management System for customer support. Previously, at Intelenet Global Services, Nahla managed a team of consultants, facilitating floor support, handling escalations, and ensuring operational efficiency. During tenure at Sutherland Global Services, Nahla led quality assurance for major accounts including Microsoft and Bell Canada, focusing on service quality strategies and coaching techniques. Academic qualifications include a Bachelor of Commerce in Business Administration and Management from Alexandria University.