Helmer Nielsen

Helmer Nielsen is a seasoned IT professional with extensive experience in infrastructure automation and support services, currently serving as a Senior Infrastructure Automation Engineer at Nordea since January 2015. Expertise includes Automic (UC4) Automation administration on Windows and Linux environments, with a strong background in incident, problem, and change management as a Senior Operation Quality Specialist. Previous roles have included Service Desk Expert and Specialist, where responsibilities encompassed first, second, and third level support for end users, management of IT failures, and the enhancement of knowledge sharing among colleagues. Additional experience includes freelance IT consulting, and positions in maritime IT services and facility management. Educational credentials consist of a Higher Preparatory Examination from VUC Vest, Esbjerg, completed between 2006 and 2008.