Nordia
Nikhil Gatla is a Technical Support Specialist at Nordia Inc. since November 2023, focusing on troubleshooting issues related to Satellite TV, internet, and phone services, while providing customer support for Bell Canada's offerings. Previously, Nikhil served as a Subject Matter Expert and Quality Assurance professional at Cognizant and worked as a Google Ads Specialist/Quality Analyst at the Google Operations Center, backed by Google Ads certifications. Additional experience includes roles as a Senior Process Associate and Senior Process Analyst at Cognizant and Tata Consultancy Services, as well as an International Senior Sales Executive at The Global Associates and a Customer Service Telecaller at Tech Mahindra. Nikhil holds a Bachelor's Degree from Jawaharlal Nehru Technological University, obtained from 2010 to 2014.
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Nordia
Nordia is Canada's largest provider of customer service solutions and has been an industry leader since 1999. Nordia operates 12 centres in B.C, Ontario, Quebec, and New-Brunswick and provides a wide range of support to help customers get the most out of their services and resolve issues. Nordia’s services include customer support (billing, service, technical), sales and loyalty, directory assistance, and teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.