Nordia
Nishtha Kapur is an experienced professional currently serving as a Quality Assurance Specialist and Customer Service Specialist at Nordia Inc. since June 2020, where education of customers and documentation of inquiries are key responsibilities. Prior experience includes positions as a Shift Supervisor at Taco Bell, where team management and sales enhancement were essential, and Store Manager at POWER VISION SERVICES, focusing on cash handling and customer relations. Nishtha also gained experience as a Kitchen Assistant at Pizza Hut, maintaining hygiene standards and assisting in order preparation, along with earlier work as a Cashier at SKY ZONE GTA. Nishtha holds a Bachelor of Business Administration degree from Centennial College, earned between 2017 and 2019, specializing in Business, Management, Marketing, and Related Support Services.
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Nordia
Nordia is Canada's largest provider of customer service solutions and has been an industry leader since 1999. Nordia operates 12 centres in B.C, Ontario, Quebec, and New-Brunswick and provides a wide range of support to help customers get the most out of their services and resolve issues. Nordia’s services include customer support (billing, service, technical), sales and loyalty, directory assistance, and teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.