Sofia Heinebäck is the Head of Customer Care at Nordic Nest, where they lead initiatives to enhance customer support. Previously, they served as Claims & Returns Manager at Nordic Nest and held various customer service roles across companies like Royal Design Group Holding AB and Scandinavian Design Center. Sofia's background includes a Bachelor of Science in Retail and Service Management from Linnéuniversitetet, which complements their extensive experience in customer service and management.
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