Heng Cao

Heng Cao is a seasoned technology leader with extensive experience in supply chain and platform operations. Currently serving as the Sr Director of Supply Chain Technology at Nordstrom since July 2019, Heng Cao focuses on transforming the supply chain network through the application of machine learning, artificial intelligence, and operations research to enhance customer experiences and optimize costs. Prior to this, Heng Cao held significant leadership roles at Napster, contributing to platform and operations strategies that supported substantial growth, scalability, and compliance. Additional experience includes consultancy in the beverage industry, as well as critical roles in eCommerce development at RealNetworks, where leadership resulted in scaling services that generated substantial revenue. Heng Cao holds an MBA from the UW Foster School of Business and dual master's and bachelor's degrees in computer systems and computer science from Xi'an Jiaotong University.