Digital And Omnichannel (rx) Director

ABOUT THE JOB

Want a 3D Career? Join Norgine.

At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community.

We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits.

Bring everything about yourself that you’re proud of, whether that’s your passion for making a difference, focus on others’ well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community.

In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people’s wellness as much as you do.

Because at Norgine, we transform lives with innovative healthcare solutions.

We have an exciting opportunity for a Digital Director to join Norgine.

The person holding this position will report to the VP, Head of Commercial Operations and be a member of the Global Commercial Operations Leadership Team.

The core responsibility of the Digital Director is to lead the Rx Digital / Omnichannel team, ensuring activities are aligned with commercial objectives and are globally and regionally consistent.

Key responsibilities include but are not limited to:

Lead and built the Rx digital / omnichannel function and centre of excellence (at global and local levels)

Responsible for the line management of the digital / omnichannel team at global and local levels

Responsible for team development, training, succession planning and recruitment

Responsible for the integration of digital into sales and marketing strategies across brands and markets:

• Collaborate to develop digital strategy for all therapeutic areas and regions, aligned with organizational goals and brand objectives
• Develop tactics to drive digital engagement
• Define and track digital performance metrics
• Own the digital budget and collaborate with the brand team to allocate the budget across digital tactics for maximum impact

Responsible for the creation of omnichannel customer journeys to augment face-to-face engagements and reach uncovered targets

• Define the value of digital channel interactions in relation to face-to-face engagements
• Partner with brand teams to design sequencing of customer journeys based on data-driven analyses of past engagements
• Advise brand teams on content and message delivery across digital channels

Responsible for developing digital excellence across the organization

• Define digital marketing best practices (e.g., website design, banner placements, social media engagements) to inform brand campaign execution
• Define digital performance metrics (i.e., open rates, number of clicks on webpages, recommendations followed by sales force, etc.,) to be monitored across assets and markets
• Drive adoption of digital channels with internal teams
• Identify digital capabilities to invest in and develop business cases with an ROI focus
• Stay updated on industry trends, emerging technologies, and best practices to drive continuous improvement and innovation

Responsible for constantly meeting the digital / omnichannel engagement compliance standards at global / local levels