Francisco C.

Francisco C. is a seasoned professional with extensive experience in operations and project management within the financial services sector. Currently serving as Manager of Back Office Operations at North American Bancard since March 2017, Francisco oversees a team of 25 collaborators, ensuring timely processing of customer requests and adherence to service level agreements. Prior experience includes significant roles at American Express, where accomplishments include managing the successful migration of 100% of the card member base to Chip Cards and achieving a 54% increase in project benefits. Francisco also has experience in strategic business transformation and customer service improvement initiatives. Earlier roles at Citibank involved managing personal banking and financial transactions. Francisco holds a Bachelor's degree in International Business Administration from Universidad Latinoamericana, S.C.