Samer Fayad

Samer Fayad is an accomplished professional with extensive experience in customer success and sales management. Currently serving as an Account Manager at North since December 2023, Samer interfaces with various departments to resolve customer issues and promote client satisfaction. Prior experience includes working as a Customer Success Manager at CAKE POS, where Samer successfully managed onboarding processes for over 300 clients, achieving a 98% customer retention rate. Previously, at T-Mobile, Samer held roles as Sales Manager and Account Manager, excelling in revenue growth and team leadership, consistently surpassing sales targets by 150% and cultivating strong customer relationships. Samer holds a Bachelor of Science in Economics from the City University of New York-College of Staten Island.